We want you to be fully satisfied with your purchase from Car Music XM. If for any reason you are not happy with your order, we offer a refund and return policy as outlined below.

1. Return Eligibility

To be eligible for a return, the product must be unused, in its original packaging, and in resalable condition. Products that have been damaged or altered cannot be returned. The return request must be made within 30 days from the date of purchase.

2. Non-Returnable Items

Certain items are non-returnable, including:

• Customized or personalized products.
• Opened or used items (unless defective).
• Digital products or subscription services.

3. Return Process

To initiate a return, please contact our customer support team with your order details. Once your return is approved, we will provide you with instructions on how to return the product. You will be responsible for paying return shipping fees, unless the return is due to a defective item.

4. Refunds

Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If approved, your refund will be processed to the original payment method within 7-10 business days. Please note that shipping fees are non-refundable.

5. Exchanges

If you would like to exchange a product for a different model or size, please follow the return process and place a new order for the replacement item. Exchanges are subject to product availability.

6. Defective or Damaged Products

If you receive a defective or damaged product, please contact our customer service immediately. We will either replace the item or issue a full refund, including shipping charges. Please provide photos of the damage or defect to expedite the process.

7. Contact Us

If you have any questions or concerns about our refund and return policy, feel free to contact our customer support team at our designated email address.